Shipping and Return Policy
SHIPPING AND RETURN POLICY
Please read our COVID-19 Update. Order processing and shipping times are affected by the current pandemic, unfortunately.
Shipping fees depend on products ordered and location. All fees will be calculated at checkout before you add your payment information. Don’t worry, you will know exactly what shipping will cost before you decide to complete your purchase. All fees in Canadian dollars.
We do not currently ship to a very small number of international locations. You will get a notification at checkout if you are trying to ship to these locations.
Estimated Shipping Times:
It takes 2-7 business days to process your order. Once your order is processed, shipping time depends on your location, but can be estimated as follows:
- Canada: 6-10 business days
- USA: 5-8 business days
- International: 10-30 business days
PLEASE NOTE: some items ship separately, so Shipping Times for orders with multiple products may vary.
How do I track my order?
Not all products will ship with tracking. If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at email@example.com.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchase. We do not take responsibility for customs fees.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within 7 days of receiving it with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Because all our products are made to order for you, we regret we can’t offer returns and exchanges at this time, but if there’s something wrong with your order, please let us know by contacting us at firstname.lastname@example.org.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at email@example.com with photos of the wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/colour?
Because all our products are made to order for you, we regret that we can’t offer exchanges. If you’re unsure which size would be the best fit, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at firstname.lastname@example.org within 7 days of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Please know that UnBlink Studio by Jackie Tahara is a small business that wants to ensure you are satisfied. If you have a question about our SHIPPING and RETURN POLICY that is not answered here, please contact us at email@example.com and we will reply to you as quickly as possible!